Terms

You are shopping on Fair Commerce Limited website (the “Merchant”). If you place an order for delivery to an address outside of the Merchant’s home country (an “International Order”), you are purchasing from Reach in the way we describe below. Depending on your location, “Reach” refers to With Reach (EU) Limited ÖU (registration #14571597, “Reach EU”), Reach Ltd. (“Reach Canada”), With Reach (Australia) Pty. Ltd. (“Reach Australia”), With Reach UK Ltd. (registration #08507554, “Reach UK”), or With Reach (USA) LLC (“Reach USA”).

If you place an International Order, the item(s) that you are purchasing will be sold by Reach to you. Reach is the “Merchant of Record” for your purchase. You will provide your payment information, shipping address, and any additional information required or requested to complete your order directly to Reach, and not to the Merchant, in order for Reach to process your payment and complete your order.

Your order is subject to: (1) these Reach Terms of Service; (2) the Reach Privacy Policy; and (3) any relevant terms and conditions imposed by the Merchant. By completing your purchase, you confirm that you have read and agree to be bound by all of these.

By placing an International Order on the Merchant’s website, you understand and agree that:

  1. You are purchasing from, and providing your information to, Reach. Reach is entitled to verify and authenticate your payment information, and if it is unable to verify this information, Reach may contact you and/or your payment card issuer to confirm your identity and/or your intent to place the order.

  2. If there is an error in the price listed for a product on the Merchant’s website, or in the price applied to the product during the sale of and processing of your order for the product, Reach is entitled to contact you, correct the price, and/or cancel your order.

  3. If Reach is able to successfully verify your payment information, payment details for your order will be processed by Reach as the seller of the goods to you as the Merchant of Record.

  4. Once Reach processes your payment information and the transaction is verified, the items in your order will be provided to a carrier for shipment to you, and at that time ownership in the items will transfer from Reach, as the Merchant of Record, to you.

  5. Reach will direct the carrier to ship your order to the shipping address you provided. Certain addresses will be ineligible for shipment, such as PO box addresses.

  6. Reach may refuse service, refuse to process or complete orders, remove or edit content, or cancel orders for any reason or for no reason, in its sole discretion.

  7. If you are under the age of majority in the jurisdiction in which you reside, approval of your parent or guardian is required to complete your purchase.

  8. In some jurisdictions, Reach obtains payment processing services through affiliates or third-party service providers. In such instances, such affiliates and third parties are obligated under their contract with Reach to comply with strict privacy and data protection requirements.

Here are some other things to understand about your International Order:

Currency. You may select your preferred payment method and currency from a list of options available at the time of checkout. Please note that the relative value of currencies may vary, and as a result, the actual purchase price for items in your order may vary based on the currency selected.

Billing. If you use a payment card or other electronic form of payment as your payment type, your bank or payment card statement will include a reference to “Reach” and the Merchant.

Shipping. Items in your order may be shipped via a single shipment, or via multiple shipments. If items in your order are shipped via multiple shipments, or if your order is only partially filled and shipped, you will only be charged for those items that are actually shipped to you.

Chargebacks, Fraud Prevention and Void Transactions. For your protection, Reach may use various fraud prevention protocols and policies, and industry-standard verification systems, to reduce fraud and minimize chargeback risks. You must comply with such protocols and policies, including card authentication, and “ship to” and “bill to” address verification. Once an order is placed, you may not change any authenticated payment information or any verified

“ship to”/“bill to” address. If there is a systemic error which results in the processing or acceptance of a transaction for which authorization has been declined, that transaction will be void.

Customer Service and Returns. Questions or concerns about your order may be directed to the Merchant or Reach. Reach will work with the Merchant as necessary to resolve your issue. If the Merchant allows for returns on International Orders, Reach will assist you in processing a return in accordance with the Merchant’s policy, including reimbursement for the original sales prices of returned products, if authorized by the Merchant. Reach may refuse any return requested if a restriction applies to the item for which the return is requested.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY. This paragraph is not applicable to you if you reside in Quebec, Canada. REACH PROVIDES ITS SERVICES ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE EXTENT PERMITTED BY LAW, REACH MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE PRODUCTS DEPICTED ON OR ORDERED FROM THE MERCHANT’S WEBSITE, THE PROVISION OF REACH’S SERVICES, OR THE INFORMATION OR CONTENT DISPLAYED ON OR ACCESSIBLE VIA THE MERCHANT’S WEBSITE INCLUDING THE CHECKOUT PROCESS. YOU EXPRESSLY AGREE THAT YOUR USE OF REACH’S SERVICES IS AT YOUR SOLE RISK. REACH DOES NOT WARRANT THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY PRODUCT IMAGES, DESCRIPTIONS OR SPECIFICATIONS PROVIDED ON THE MERCHANT’S WEBSITE. REACH WILL USE REASONABLE EFFORTS TO REQUIRE THE MERCHANT TO HONOUR THE LIMITED WARRANTIES FOR THE PRODUCTS SOLD TO YOU FROM THE MERCHANT’S WEBSITE, AND TO THE EXTENT REACH IS SUCCESSFUL, REACH

WILL PASS THOSE WARRANTIES THROUGH TO YOU.

NEITHER REACH, NOR ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, VENDORS OR SUPPLIERS WILL BE LIABLE FOR ANY INDIRECT, DIRECT, SPECIAL, CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING WITHOUT LIMITATION FOR ANY LOSS OF DATA OR PROFITS, THAT MAY BE INCURRED OR RESULT IN CONNECTION WITH YOUR USE OF (OR INABILITY TO USE) REACH’S SERVICES OR PRODUCTS PURCHASED THROUGH REACH, EVEN IF REACH HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN THE EVENT THAT REACH IS FOUND TO BE LIABLE TO YOU FOR ANY DAMAGE OR LOSS CONNECTED WITH YOUR USE OF REACH’S SERVICES OR ANY PRODUCTS PURCHASED THROUGH REACH, REACH’S AGGREGATE LIABILITY SHALL NOT EXCEED $100 USD.

Intellectual Property. All content on the Merchant’s website, including in the checkout process, such as software, object code, source code, text, graphics, logos, button icons, images, audio clips, and digital downloads, is the property of Reach, the Merchant, or their respective licensors, as may be applicable, and is protected by United States and international copyright laws. All designs, graphics, logos, page headers, button icons, scripts, and service names are trade-marks or registered trade-marks of the Merchant or Reach, as may be applicable, in the U.S. and/or other countries. Such trademarks may not be used without the prior written authorization of the Merchant or Reach, as may be applicable.


General Terms. The following general terms apply whenever you place an international order through the Merchant’s website:

  1. Compliance with Applicable Laws.
    You certify that any products purchased through an International Order will not be exported, sold, or transferred in violation of any applicable laws, including without limitation the U.S. Export Administration Regulations or applicable U.S. sanctions and embargoes administered by the U.S. Treasury Department. It is your responsibility to know the laws of the country into which you are importing any products that you order from the Merchant’s website. By placing an International Order you certify that the import of the products you have ordered to the country of the shipping address you have provided does not violate any laws or regulations of that country.

  2. Privacy.
    To complete your International Order you will be providing personal information to Reach and you consent to your personal information being collected, used, processed, disclosed and/or stored by Reach and our service providers as may be required in order to process and complete your order and otherwise provide the services you have requested, in accordance with Reach’s Privacy Policy. Reach accepts no liability or responsibility for the collection, use, processing, disclosure or storage of your personal information by the Merchant or any service provider engaged by the Merchant. The collection, use, processing, disclosure and/or storage of your personal information by the Merchant or its service providers is governed by the Merchant’s privacy policy.

    The Merchant and Reach may analyze transactional data for the purpose of identifying trends, statistics and measurements that could contribute to the enhancement of the merchant’s customer experience and/or the services provided by Reach. Any transactional data analyzed for these purposes will be aggregated and anonymized, meaning that any personally identifiable information will be removed.

  3. Electronic Communications.
    When you place an International Order through the Merchant’s website, you are communicating with Reach electronically, and you consent to entering into this agreement by electronic means, and to receive communications from Reach electronically/via email.

  4. Modifications.
    You acknowledge that Reach may make changes to its system, policies, and these Terms of Service at any time. Reach will ensure that the current version of these Terms of Service is presented every time you make an international order on the Merchant’s website. You are responsible for reviewing these Terms of Service each time you make an international order. If you do not agree to any change in the Terms of Service, you must not complete your order. Any order placed after the effective date of a change will constitute your agreement to the change and to the current Terms of Service.

  5. Severability.
    If any or any portion of these Terms of Service is found to be invalid, void, or for any reason unenforceable, that term or portion of terms will be severed, and will not affect the validity and enforceability of the remaining terms.

  6. Governing Law.
    If you reside in Canada (other than in Quebec), these Terms of Service are governed by and construed in accordance with the laws of Canada. If you reside in the province of Quebec, these terms of services are governed by and construed in accordance with the laws of Quebec and the laws of Canada applicable therein. If you reside in Australia, these Terms of Service are governed by and construed in accordance with the laws of Australia. If you reside in the US, these Terms of Service are governed by and construed in accordance with the laws of the US. If you reside in a country in the European Union, these Terms of Service are governed by and construed in accordance with the laws of Estonia. Otherwise, these Terms of Service are governed by and construed in accordance with the laws of England and Wales.

  7. Notice.
    If you need to contact Reach, you may do so at https://www.withreach.com/support/shopper-support. Our addresses are:

    Reach UK: 3 Lloyd’s Avenue, London, UK EC3N 3DS
    Reach Canada: 2300, 150 9 Avenue SW, Calgary, AB T2P 3H9
    Reach EU: Maakri 19, 10145 Tallinn, Estonia 10145
    Reach Australia: 152 Elizabeth Street, Melbourne, Victoria, Australia 3000
    Reach USA: Pier 26 Box 5 North “The Embarcadero”, San Francisco, CA 94105

  8. Proceedings.
    Any action or proceeding arising out of or relating to these Terms of Service must be brought in the courts of England and Wales and you hereby irrevocably agree to the jurisdiction of the courts in London, United Kingdom for all such purposes.

  9. Language. The parties have agreed and expressly requested that this agreement and all documents related to it be drawn up in English. The parties agree and expressly request that this agreement and all documents issued under it be drawn up in English.

In the event that you choose to purchase on account and fail to make payment within the agreed-upon terms, we reserve the right to engage a debt collection agency or pursue other debt recovery measures. By agreeing to these terms, you acknowledge and consent to the potential involvement of third-party agencies in the management and recovery of outstanding debts. You shall be responsible for any additional costs incurred as a result of these debt recovery actions.

General terms and conditions of business

You are shopping on the website of Fair Commerce Limited (the "Merchant"). If you place an order for delivery to an address outside the Merchant's home country (an "International Order"), you are shopping with Reach as described below. Depending on your location, "Reach" refers to With Reach (EU) Limited (Registration Number #14571597, "Reach EU"), Reach Ltd. ("Reach Canada"), With Reach (Australia) Pty. Ltd. ("Reach Australia"), With Reach UK Ltd. (Registration Number #08507554, "Reach UK"), or With Reach (USA) LLC ("Reach USA").

When you place an international order, the items you purchase are sold to you by Reach. Reach is the "merchant of record" for your purchase. You submit your payment information, shipping address, and any additional information required or requested to process your order directly to Reach, not to the merchant, so that Reach can process your payment and complete your order.

Your order is subject to: (1) these Reach Terms of Use; (2) Reach's Privacy Policy; and (3) any relevant merchant terms and conditions. By completing your purchase, you acknowledge that you have read and agree to be bound by all of them.

By placing an international order on the Merchant's website, you understand and agree that:

You purchase from Reach and provide your information to Reach. Reach may verify and authenticate your payment information, and if it is unable to verify this information, Reach may contact you and/or your payment service provider to confirm your identity and/or your intent to place an order.

If there is an error in the price of a product as stated on the merchant's website or in the price applied to the product during the sale and processing of your order, Reach has the right to contact you, correct the price and/or cancel your order.

If Reach successfully verifies your payment information, the payment details of your order will be processed by Reach as the seller of the goods to you as the merchant of record.

Once Reach has processed your payment information and verified the transaction, the items in your order will be handed over to a carrier for shipment to you, at which time ownership of the items will pass from Reach, as the merchant of record, to you.

Reach will instruct the carrier to deliver your order to the shipping address you provide. Certain addresses, such as PO boxes, are not eligible for shipping.

Should a return be necessary, the buyer will bear the direct costs of the return shipment, including any customs or handling fees.

Reach may, in its sole discretion, refuse service, fail to process or complete any order, remove or edit any content, or cancel any order for any or no reason.

If you are a minor, your parent or guardian's consent is required to complete your purchase.

In some jurisdictions, Reach receives payment processing services through partners or third-party providers. In such cases, these partners and third-party providers are contractually obligated to comply with strict privacy and data security requirements.

Here are some other things you should know about your international order:

Currency. You can select your preferred payment method and currency from a list of options available during checkout. Please note that the relative value of currencies can vary, and therefore the actual purchase price for items in your order may vary depending on the currency selected.

Billing. If you use a payment card or other electronic payment method as your payment method, your bank or payment card statement will include a reference to "Reach" and the merchant.

Shipment

Items in your order can be shipped in a single shipment or in multiple shipments. Due to our automated shipping process, your order will be processed immediately after it has been placed. Subsequent changes to the order or cancellation are therefore technically not possible.
Returns in the event of a cancellation or complaint must be sent exclusively to the following address:

Room 303, Building B, No. 6281, Longgang Avenue (Henggang Section), Baoan Community, Yuanshan Street, Longgang District, Shenzhen, Guangdong, China.

Refusal of acceptance at the front door does not constitute a proper cancellation and may be considered a breach of contract, as the return in such a case will not be made to the intended return location. In this case, the invoice will remain outstanding, and additional costs may arise. Certain addresses, such as PO boxes, cannot be shipped to.

Order confirmation and processing

By submitting your order, you confirm that you have been informed about the automated shipping process and understand that:

  • Your order will be processed automatically immediately after receipt
  • A subsequent change or cancellation is not technically possible
  • You can exercise your statutory right of withdrawal after receiving the goods
  • Refusal of acceptance does not constitute a form of revocation

Chargebacks, fraud prevention, and invalid transactions. For your protection, Reach may use various fraud prevention protocols and policies, as well as industry-standard verification systems, to reduce fraud and minimize the risk of chargebacks. You must comply with these protocols and policies, including card authentication and verification of the "ship to" and "billing" addresses. Once an order has been placed, you cannot change authenticated payment information or verified "ship to" or "billing" addresses. If a systematic error causes a transaction to be accepted or processed for which authorization was declined, that transaction will be invalidated.

Customer service and returns

Questions or concerns about your order can be directed to the retailer or Reach. Reach will work with the retailer, if necessary, to resolve your issue. If the retailer allows returns on international orders, Reach will assist you in processing a return according to the retailer's policy.  Please note that in the event of a cancellation, returns can only be made to the return address provided by us. A refusal to accept an order will not be considered a proper cancellation, and the claim will remain valid until the return process is completed correctly. Reach may refuse any return if a restriction applies to the item for which the return is requested.

Refusal of acceptance upon delivery will not be considered a valid return or cancellation. The outstanding balance will remain, and additional fees may apply. Buyers must send the goods to the return address to ensure proper processing of the return.

Disclaimer and Limitation of Liability. This paragraph does not apply if you reside in Quebec, Canada. REACH PROVIDES ITS SERVICES "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, REACH MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THE PRODUCTS DISPLAYED OR ORDERED ON THE MERCHANT'S WEBSITE, THE PERFORMANCE OF REACH'S SERVICES, OR THE INFORMATION OR CONTENT DISPLAYED OR ACCESSIBLE ON THE MERCHANT'S WEBSITE, INCLUDING THE CHECKOUT PROCESS. YOU EXPRESSLY ACKNOWLEDGE THAT YOUR USE OF REACH'S SERVICES IS AT YOUR SOLE RISK. REACH MAKES NO WARRANTY ABOUT THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY PRODUCT IMAGES, DESCRIPTIONS, OR SPECIFICATIONS PROVIDED ON THE MERCHANT'S WEBSITE. REACH WILL MAKE REASONABLE EFFORTS TO REQUIRE MERCHANT'S COMPLIANCE WITH THE LIMITED WARRANTIES FOR THE PRODUCTS SOLD TO YOU ON THE MERCHANT'S WEBSITE, AND TO THE EXTENT REACH IS SUCCESSFUL, REACH WILL PASS THOSE WARRANTIES ON TO YOU.

NEITHER REACH NOR ITS DIRECTORS, OFFICERS, EMPLOYEES, PARTNERS, VENDORS, OR SUPPLIERS SHALL BE LIABLE FOR ANY INDIRECT, DIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOSS OF DATA OR LOSS OF PROFITS, ARISING IN CONNECTION WITH YOUR USE OF (OR INABILITY TO USE) REACH'S SERVICES OR PRODUCTS PURCHASED THROUGH REACH, EVEN IF REACH HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN THE EVENT THAT REACH IS FOUND LIABLE FOR ANY DAMAGE OR LOSS RELATING TO YOUR USE OF REACH'S SERVICES OR ANY PRODUCT PURCHASED THROUGH REACH, REACH'S TOTAL LIABILITY WILL NOT EXCEED USD 100.

Intellectual Property. All content on the Merchant's website, including the checkout process, such as software, object code, source code, text, graphics, logos, button icons, images, audio clips, and digital downloads, is the property of Reach, the Merchant, or their respective licensors and is protected by U.S. and international copyright laws. All designs, graphics, logos, page headers, button icons, scripts, and service names are trademarks or registered trademarks of

Dealer or Reach in the U.S. and/or other countries. These trademarks may not be used without the prior written permission of the dealer or Reach.

General Terms and Conditions. The following general terms and conditions apply when you place an international order through the merchant's website:

Compliance with applicable laws.

You agree that no products purchased through an international order will be exported, sold, or transferred in violation of any applicable laws, including, but not limited to, the U.S. Export Administration Regulations or applicable U.S. sanctions and embargoes administered by the U.S. Department of the Treasury. It is your responsibility to know the laws of the country into which you are ordering products. By placing an international order, you agree that the import of the products you are ordering into the country of the specified shipping address will not violate any laws or regulations of that country.

Please note that most products are shipped directly from China. Buyers are responsible for any customs or import fees that may arise during delivery. These charges are not included in the purchase price and must be borne by the buyer.

Data protection.

To complete your international order, you will submit personal information to Reach, and you consent to the collection, use, processing, disclosure, and/or storage of your personal information by Reach and our service providers as necessary to process and fulfill your order and provide the services you have requested, in accordance with Reach's Privacy Policy. Reach assumes no liability or responsibility for the collection, use, processing, disclosure, or storage of your personal information by the merchant or any of its service providers. The collection, use, processing, disclosure, and/or storage of your personal information by the merchant or its service providers is subject to the merchant's Privacy Policy.

The Merchant and Reach may analyze transaction data to identify trends, statistics, and measurements that could help improve the Merchant's customer experience and/or the services provided by Reach. All transaction data analyzed for these purposes will be aggregated and anonymized, meaning all personally identifiable information will be removed.

Electronic communication.

If you place an international order through the Merchant's website, you are communicating electronically with Reach and agree to enter into this Agreement electronically and agree to receive electronic communications from Reach.

Changes.

You acknowledge that Reach may make changes to its system, policies, and these Terms of Use at any time. Reach will ensure that the most current version of these Terms of Use is displayed each time you place an international order on the Merchant's website. You are responsible for reviewing these Terms of Use each time you place an international order. If you do not agree to any change to the Terms of Use, you may not complete your order. Any order placed after a change becomes effective constitutes your acceptance of the change and the current Terms of Use.

Severability clause.

If any provision of these Terms of Use is found to be invalid, void, or for any reason unenforceable, that provision shall be severed and shall not affect the validity and enforceability of any remaining provisions.

Applicable law.

If you reside in Canada (other than Quebec), these Terms of Use will be governed by and construed in accordance with the laws of Canada. If you reside in the Province of Quebec, these Terms of Use will be governed by the laws of Quebec and the laws of Canada in force in Quebec. If you reside in Australia, these Terms of Use will be governed by and construed in accordance with the laws of Australia. If you reside in the United States, these Terms of Use will be governed by and construed in accordance with the laws of the United States. If you reside in a country of the European Union, these Terms of Use will be governed by and construed in accordance with the laws of Estonia. Otherwise, these Terms of Use will be governed by and construed in accordance with the laws of England and Wales.

Messages.

If you need to contact Reach, you can do so at https://www.withreach.com/support/shopper-support. Our addresses are:

Reach UK: 3 Lloyd’s Avenue, London, UK EC3N 3DS
Reach Canada: 2300, 150 9 Avenue SW, Calgary, AB T2P 3H9
Reach EU: Maakri 19, 10145 Tallinn, Estland 10145
Reach Australia: 152 Elizabeth Street, Melbourne, Victoria, Australien 3000
Reach USA: Pier 26 Box 5 North “The Embarcadero”, San Francisco, CA 94105

Procedure.

Any legal action or proceeding arising out of or in connection with these Terms of Use must be brought in the courts of England and Wales, and you hereby irrevocably consent to the jurisdiction of the courts in London, United Kingdom, for all such purposes.

Language.

The parties have agreed and expressly requested that this agreement and all related documents be written in English.

In the event that you choose to purchase on account and do not make payment within the agreed period, we reserve the right to involve debt management or debt collection or to take other measures to collect the debt. By agreeing to these terms and conditions, you acknowledge and consent to the possible involvement of third parties in the administration and collection of any outstanding debts. You are responsible for all additional costs incurred as a result of these debt collection measures.